Refund policy

EXCHANGE POLICY

Exchanges are accepted within 14 days from the date your order is received. Please ensure you carefully review your order before completing your purchase.

To request an exchange, please email afrolondon@outlook.com within 14 days of receiving your order.

Please include the following in your email:

  • Name

  • Order number

  • Reason for exchange

Once your exchange request is approved, items must be returned within 14 days of submitting the request.

All items must be returned:

  • In their original, unused condition

  • With all original packaging

  • With all tags intact and attached

Items that are damaged, incomplete, or show signs of wear beyond what is necessary to try them on will not be exchanged and will be returned to the customer.

At this time, Afro London does not cover return shipping costs. Customers are responsible for returned items until they are received and inspected.

We strongly recommend using a tracked delivery service, as we are not responsible for lost or undelivered return parcels.

Exchanges will be processed as quickly as possible once the item has been received and approved.

RETURNS & REFUNDS POLICY

Refunds are available within 14 days of receiving your order, in accordance with UK consumer law.

To request a return, you must email afrolondon@outlook.com within 14 days of delivery and follow the instructions provided.

To be eligible for a refund:

  • Items must be unused, in their original condition

  • Original packaging and tags must be included

  • Items must not show signs of wear, damage, or strong scents

Once your return is received and inspected, we will notify you by email of approval or rejection.

If approved:

  • Refunds will be processed within 14 days of receiving the return (or proof of return)

  • Funds will be returned to the original payment method

Items returned in unsuitable condition may be rejected or partially refunded and returned to the original delivery address.

ITEMS NOT ELIGIBLE FOR RETURN OR EXCHANGE

The following items cannot be returned or exchanged:

  • Sale items

  • Items purchased during promotional or discounted periods

  • Custom-made or personalised items

  • Underwear or swimwear where the hygiene seal has been removed or broken

  • Items returned without original packaging or tags

  • Items that appear worn, damaged, marked, or carry strong scents (e.g. perfume or deodorant)

Afro London reserves the right to refuse returns that do not meet the above conditions.

RETURN SHIPPING

Customers are responsible for all return shipping costs.

We recommend using a tracked shipping service, as Afro London cannot guarantee receipt of returned items and is not responsible for lost, stolen, or undelivered parcels.

ORDER CANCELLATIONS

Once an order has been processed, it cannot be cancelled through our store policy.